All Heirloom products are made to order and have an estimated arrival of 2 Weeks after the order has been confirmed. Further customization options and rush shipping are available. Please text or call us with any questions or concerns you might have at 801-572-2519.
Once an order is placed we are unable to do ANY returns or exchanges due to the nature of the bridal and formal gown industry, all sales are final.
Bridal sizing runs on average 2-3 sizes SMALLER than standard street sizing. Please measure and view the size chart above to ensure that you are getting the most accurate size. If your bust, waist, and hip are measuring at different sizes, we recommend to always size up and use alterations to achieve a perfect fit. For measuring, please measure around the fullest part of your bust (the apex of your bust), your waist, and the fullest part of your hips. Size chart is highlighted above the "Add to Cart" button for reference.
Full Production for our designers is around 18-22 weeks if a gown or item is not in stock. However, both the designers as well as our shop does keep some stock in some of the dresses and accessories. For quicker production (or gowns available for a rush delivery) you can browse through our "Quick Delivery" tab as well as "In Stock" items and gowns. If it is in stock, it can be delivered as quickly as 2 weeks.
Once we receive the gown or accessory from the designer we will ship out within 5 business days. Free ground shipping is provided at this time. If you prefer rush shipping please contact us for pricing. Please text us if you have any concerns